Ask us your questions.
Delivery included, installation, warranty, measurements, refunds: answers from Plancher d’ici before you choose, measure or have your floor installed.
- How much is delivery?
- Nothing extra. At Plancher d’ici, delivery and carry-in are included in the floor price everywhere in our area.
- How long does delivery take?
- Two days: an order placed today with Plancher d’ici arrives at your home two days later. You can also pick it up at 3400 Matte Boulevard in Brossard, Monday to Friday from 8:30 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m.
- Where do you deliver?
- In 337 municipalities, from Mont-Tremblant to Sherbrooke and from Vaudreuil-Dorion to Trois-Rivières: Montréal, Laval, both shores, the Laurentians, Lanaudière, Montérégie and the Eastern Townships, as far as Drummondville. We don’t deliver further, even for a fee.
- What does carry-in mean?
- The boxes are carried into your home. We don’t leave them at the door.
- Do you install?
- Yes, with the Plancher d’ici crew: from $3.50 per square foot for vinyl or laminate, $4 for hardwood, $4.50 for engineered and $8 for tile.
- What isn’t included in installation?
- Baseboards, quarter rounds and mouldings, levelling and underlayment, moving furniture and appliances, and trimming doors. That work is planned separately. Plancher d’ici does not do stairs.
- What about removing the old floor?
- Removal is a separate service, checked on the product page: $2.50 per square foot for vinyl or laminate, $3.50 for wood, $4.50 for tile.
- Is installation guaranteed?
- For one year. Plancher d’ici guarantees the installation done by its crew.
- Who takes the measurements?
- Customers measure themselves, with the guide on every product page or with their phone (see our measuring guide). With installation, a measurement visit is always scheduled first.
- What if my measurements are off?
- Measurements remain your responsibility, and an adjustment may be billed on site. The Plancher d’ici calculator already adds 10% for cuts and rounds up to the box.
- Is the in-room preview reliable?
- The Plancher d’ici preview starts from the real photo of the sample, not a generic texture. Colours still vary between screens: if in doubt, give us a call.
- Hardwood or engineered: which one should I choose?
- Hardwood is solid through its full thickness. Engineered flooring puts a hardwood wear layer over a stable core, so it moves less with humidity, in a basement for example.
- Vinyl or tile: which is better for a bathroom?
- Tile stands up to water and scratches for decades. Vinyl is warmer underfoot, and installation costs less at Plancher d’ici: $3.50 per sq. ft., versus $8.
- A box arrived broken?
- Report it on delivery: Plancher d’ici sends another one, the same as for a mistake in the order. After delivery, damage is no longer covered, unless there is a manufacturing defect.
- Can I get a refund?
- Not once the floor is installed. Before installation, Plancher d’ici takes back unopened boxes of vinyl and laminate, and tile by the full box; hardwood and engineered flooring are not taken back. Cancelling after the measurement visit costs $200. Call 438 524-0484.
- Can I see a real sample?
- Yes. Come see it at 3400 Matte Boulevard in Brossard, or Plancher d’ici brings it to your home so you can see it in your room, under your light.
- How do I pay?
- At the online checkout, by credit card, Apple Pay or PayPal.
- Why buy here rather than at a big-box store?
- At a big-box store the shelf price excludes delivery, and installation goes through a third party. At Plancher d’ici the price per square foot includes delivery and carry-in, and the team that advises you is the team that installs.
- Do prices include taxes?
- No. Prices per square foot are before taxes: GST and QST are added at checkout. Delivery and carry-in are already included.
- When do I pay for installation?
- Not online. The amount shown on the product page is an estimate for your area; Plancher d’ici confirms it at the measuring visit, and it is paid to the installation crew.
- Does my subfloor need to be ready before installation?
- The subfloor must be flat, dry and solid. Levelling, patching and underlayment are not part of installation: we assess them at the measuring visit and quote them separately, before any work starts.
- Can this floor go over radiant heating?
- Radiant compatibility depends on the product, not the family. Engineered and vinyl often allow it; solid hardwood rarely does. The manufacturer’s spec sheet decides: tell us you have radiant heat before you order.
- I live in a condo: what should I check about noise?
- The condo by-laws decide. Most require an acoustic membrane with a minimum rating, and the board may ask to see it before work starts. Underlayment isn’t included in installation: plan for it when you order.
- I have unopened boxes left over: can I return them?
- Returns depend on the floor, and only for boxes that were never opened. Plancher d’ici takes back vinyl and laminate, and tile by the full box only; hardwood, engineered flooring and discounted products are not taken back. Cancelling after the measurement visit costs $200.
- Can a floor be installed in winter?
- Yes, installation is indoor work, all year round. In winter the air is dry: leave the boxes closed in the room for the acclimation time the manufacturer specifies before installation.
- Who covers what: the manufacturer or you?
- Two separate warranties. The manufacturer covers the product (finish, wear, defects) under its own terms. Plancher d’ici covers the installation done by its crew for one year.
- I want a herringbone or diagonal layout: does the calculation change?
- Yes. A herringbone or diagonal layout needs more cuts than the 10% the calculator adds. Call Plancher d’ici before you order, so you don’t run short of boxes on installation day.
Plancher d’ici
Answers from Plancher d’ici
How much is delivery?
Nothing extra. At Plancher d’ici, delivery and carry-in are included in the floor price everywhere in our area.
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